#1 - How would you describe your overall satisfaction with Shuert Industries:
Item #1 Comments:
#2 Reception -
Calls answered promptly:
Calls answered professionally:
Calls directed to proper person:
Overall Reception Rating:
Item #2 Comments:
#3 Customer Service -
Calls handled professionally:
Provides requested information:
Provides information such as delivery status:
Responds to problems:
Overall Customer Service Rating:
Item #3 Comments:
#4 Design Service -
Offers suggestions to improve packaging that could reduce costs:
Design request are completed promptly:
Overall Design Service Rating:
Item #4 Comments:
#5 Sales -
Responds promptly to problems:
Provides useful market information:
Provides useful technical information:
Provides new product information:
Provides ideas to improve packaging:
Demonstrates understanding of your packaging needs:
Effectively maintains contacts within company:
Effectively handles pricing issues:
Overall Sales Rating:
Item #5 Comments:
#6 Product Quality -
Product is manufactured to specifications:
Unit counts are correct:
Parts clean and free from plastic shavings:
Overall Product Quality Rating:
Item #6 Comments:
#7 Shipping and Delivery -
On-time Delivery:
Other shipping requirements are met:
Courteous shipping personnel:
Product is delivered in good condition:
Overall Shipping and Delivery Rating:
Item #7 Comments:
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